Describe the problem in detail, and add serial numbers if applicable. Your request will automatically get assigned a support ticket number, and we will within short time contact you. Please keep the “subject” field with the ticket identifier in all correspondance with NSE

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On receipt of the NSE RMA number, please return the product securely packed and carriage paid to NSE for examination. NSE will investigate your return and will report any conclusions made as soon as possible. If the failure is attributed to the customer’s use of the product or warranty has expired, NSE will reserve the right to charge for the requested repair. NSE Standard Terms & Conditions will apply (available online – – Downloads).

International Shipments

Remote Support / Teamviewer

a) Create a PROFORMA INVOICE. Download template here. (Do not use “commercial invoice” as this shall only be used for sales, and not return for repair).

b) Ensure to include the following statement on the PROFORMA INVOICE accompanying the products: “RETURN FOR REPAIR”.

c) Verify with shipping agent that the loadlist/freight documents are marked “RETURN FOR REPAIR / Temporary Export” and “DDP” (Delivery Duty Paid).  It is not sufficient that this is stated on the proforma invoice alone.

d) If the goods are sent to NSE as “Permanent Export”, NSE reserves the right to charge the customer the incurred handling costs, TAX, VAT and duties.

Click here to download TeamViewer.

Note that you will need to contact NSE support ( or dial in for online remote support. See video of installation and use here.